Datenschutzerklärung NeedNow
Last Updated: July 08, 2025
This Privacy Policy describes how NeedNow ("we," "us," or "our") collects, uses, and shares information about you when you use our mobile application (the "App") and related services. Your privacy is important to us, and we are committed to protecting it.
1. Information We Collect
To provide and improve our services, we collect the following types of information:
a) Information You Provide to Us:
Account Information: When you register for an account, we collect information such as your name, email address, and user type (Buyer or Seller). If you register as a Seller, we also collect information about your business, including store name, address, and company details.
Product and Availability Information (Sellers): Sellers provide information about the products they offer, including names, descriptions, images, and availability status.
Communications: If you contact us directly for support or other inquiries, we may receive additional information about you, such as the contents of your message and any other information you choose to provide.
b) Information We Collect Automatically When You Use the App:
Location Information: With your explicit permission, we collect your device's precise location (latitude and longitude) to provide our core functionality. This allows us to show you nearby stores, calculate distances to products, and display relevant search results. You can disable location services at any time through your device's settings, but this will limit the App's core features.
Usage Data: We collect information about how you interact with the App, such as the products you search for, the stores you view, features you use, and the time, frequency, and duration of your activities. This helps us understand user behavior and improve the App.
Device Information: We may collect information about the mobile device you use, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
c) Information from Third-Party Services:
Social Login: If you choose to register or log in using a third-party service like Google or Apple, we will receive certain profile information from that service, such as your name and email address, as permitted by the third-party service and your privacy settings. We do not receive your password from these services.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Maintain the Service: To operate the App, authenticate users, process transactions, and provide core features like real-time product search and mapping.
To Improve and Personalize the App: To understand how our users interact with the App, to personalize your experience (e.g., by showing relevant trending products), and to develop new features and functionality.
To Communicate with You: To send you service-related notifications, such as availability updates from sellers, responses to your inquiries, and important administrative messages.
For Safety and Security: To detect and prevent fraud, abuse, and other harmful activities, and to ensure the security of our platform.
For Analytics: To measure and analyze usage and trends to improve the user experience. This data is typically aggregated and does not personally identify you.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
With Sellers: When you use the "Request Availability" feature, we share a non-identifying request with the relevant seller so they can update the product's status. Your personal identity is not shared in this initial request.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users or the public.
Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting (e.g., Render, AWS S3) and push notification delivery. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect it.
4. Data Storage and Security
We implement reasonable administrative, technical, and physical security measures to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Your data is stored on secure servers, and we use encryption to protect data in transit. However, no electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.
5. Your Data Rights and Choices
You have certain rights and choices regarding your information:
Account Information: You can review and update your account information at any time through the settings in the App.
Location Services: You can enable or disable location services for the App through your device's settings.
Push Notifications: You can opt out of receiving push notifications through your device's settings.
Data Deletion: You can request the deletion of your account and associated personal data through the App's settings or by contacting our support. Please note that we may be required to retain certain information for legal or legitimate business purposes.
6. Children's Privacy
Our services are not directed to individuals under the age of 13 (or the relevant age in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other means, providing you with the opportunity to review the changes before they become effective. Your continued use of the App after the effective date will be subject to the new Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: